Vocal Media
Posted 7 months ago
Digital Program Manager
RemoteRemoteFull-time
AI Summary
Digital Program Manager leads client social media programs, oversees a team of social media managers, and ensures program execution, client satisfaction, and performance reporting for multiple accounts.
About this role
We are seeking an experienced and motivated individual to join Vocal Media's team!
As a Digital Program Manager, you'll oversee day-to-day operations of client social media programs, managing a dedicated team of social media managers while ensuring seamless program execution and client satisfaction. You'll serve as the primary operational lead for client accounts, balancing staff management, program logistics, client communication, and strategic guidance. This role requires strong leadership skills, operational excellence, and the ability to maintain high-quality deliverables while fostering team growth and client relationships. This is a full-time position through November 2026, with the opportunity for extension.
Responsibilities
Staff Management & Team Development
Lead and develop a team of strategists to execute social media programs, providing regular coaching, feedback, and professional development opportunities to drive content excellence and team performance;
Monitor content output and performance across client social media accounts, working closely with team members to track audience data, engagement metrics, and campaign effectiveness;
Foster a positive, inclusive team culture by promoting collaboration, recognizing achievements, and motivating team members to perform at their best while maintaining high standards of work quality.
Program Operations & Administration
Manage program operations, including tracking budgets, analyzing content and audience trends, and hiring and onboarding social media managers;
Collaborate with internal departments on administrative requirements and tools to execute and optimize programs.
Client Relationship Management
Produce comprehensive client-facing reports that showcase program performance, highlight key metrics, provide strategic insights, and demonstrate ROI across social media initiatives;
Lead weekly client meetings, presenting program updates, facilitating strategic discussions, and serving as the primary point of contact for day-to-day program needs;
Maintain consistent and proactive communication with clients, responding to inquiries promptly and providing regular program updates that keep stakeholders informed and engaged.
Qualifications
Benefits
Skills
AI ToolsAudience Data AnalysisBudget TrackingCampaign OptimizationClient Relationship ManagementContent Performance AnalysisData AnalysisDriving Team PerformanceFacebook StrategyInstagram StrategyOnboarding And TrainingProgram OperationsReportingROI ReportingSocial Media ManagementStrategic StorytellingTeam LeadershipTikTok StrategyWorkflow OptimizationYouTube Content Strategy
