Director, Broadband Network Engineering

Key Responsibilities

• Directly manage the team Managers and Senior Engineers providing network engineering and consulting efforts, holding them accountable for delivery quality, client satisfaction, and team development.
• Own practice-wide performance and efficiency outcomes, including billable utilization, project margin, schedule adherence, and delivery quality across all Network Engineering engagements.
• Lead personnel management for the Manager and Senior Engineer team member including hiring and staffing decisions, performance reviews, compensation recommendations, career progression and promotion decisions, and disciplinary action when required.
• Serve as an executive-level advisor to JSI's largest and most strategic clients on cross-domain network strategy spanning fiber, optical transport, routing/switching, RF access, and voice infrastructure.
• Partner with the Vice President on practice-wide strategic planning, staffing forecasts, capacity planning, and development of new service offerings.
• Establish, communicate, and enforce consistent technical standards, quality-assurance processes, and engineering methodologies.
• Represent the Network Engineering practice in client escalations, contract discussions, and executive relationship management.
• Monitor and report practice-wide KPIs, utilization, and financial performance to the Vice President and firm leadership on a regular cadence.
• Support business development efforts, including scoping, proposal input, and participation in client pursuits for major engagements.

• Proven ability to serve as a trusted client representative across a broad portfolio of technical topics, managing relationships, setting expectations, and consistently delivering results.
• Outstanding client service skills and the ability to communicate complex regulatory matters clearly and confidently — both verbally and in writing — to a wide range of stakeholders.

• Exceptional attention to detail and the ability to manage and prioritize multiple high-stakes client matters simultaneously in a fast-paced, high-volume environment.
• Strong project management skills — ability to deliver on time and on budget, independently and as part of a collaborative team.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint)
• A strong growth mindset, entrepreneurial spirit, and genuine commitment to continuous learning and professional development.

Skills, Knowledge & Expertise

• Bachelor's degree in Engineering, Information Technology, Business, or a related field (or equivalent practical experience); Master's degree or MBA preferred.
• Industry recognized network certifications or PMP preferred.

• 10+ years of combined experience in technical or engineering roles, including significant experience in a consulting or client-facing capacity.
• 5+ years of progressive team and performance management experience, including experience managing managers or other people-leaders.
• Proven track record managing client or customer relationships at a senior or executive level, ideally within a consulting or professional services environment.
• Broad technical experience required; direct experience in networking and/or telecommunications is preferred but not mandatory.
• Wireless and RF engineering and management experience is considered a plus.
• Experience overseeing distributed technical teams across multiple technology domains is preferred.

• Exceptional team and performance management skills, with demonstrated ability to lead and develop Managers who themselves lead engineering staff.
• Strong business acumen, including budget ownership, utilization management, and practice-level financial accountability.
• Excellent executive communication skills, with the ability to represent the practice credibly to clients, prospects, and firm leadership.
• Ability to operate strategically across multiple technical domains without necessarily being the deepest subject-matter expert in each.
• Sound judgment in resolving escalated client and personnel matters diplomatically and decisively.
• Strong understanding of consulting/billable-hour business models, including margin, utilization, and project economics.

Benefits

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k)).
• Generous PTO and wellness opportunities.
• Ongoing professional development and educational opportunities.