Director of Operations

Key Responsibilities

• Oversee production, procurement, and planning of daily operations
• Ensure timely, accurate, and compliant management of work order processes, business information, and licensing requirements
• Maintain compliance with federal, state, and local regulations
• Coordinate with the sales management team to fulfill customer commitments and participate in select sales efforts when needed
• Provide operational support to office personnel, technicians, and sales associates, including escalation management and technical guidance
• Monitor operational and compliance metrics, including KPIs and production quality standardsTrack, escalate, and resolve operational issues in a timely manner
• Influence vendor selection and manage vendor and subcontractor relationships
• Approve expenses and purchases for direct reports
• Communicate operational updates and process changes across the organization
• Ensure health and safety regulations are followed
• Review financial data, manage budgets, forecasts, and budget adjustments to improve profitability
• Improve operational systems and processes and lead training for new initiatives and technology implementations
• Plan, schedule, and review workload and manpower to ensure cost-effective achievement of targets
• Recruit, train, supervise, and develop staff as needed
• Lead and mentor team members to support growth, accountability, and performance

Skills, Knowledge & Expertise

• 10+ years of experience in operations, restoration, construction, or a related field.
• 3–5 years of experience in a similar operational leadership role
• Demonstrated experience in budgeting, forecasting, and financial management
• Experience negotiating with suppliers, subcontractors, and vendors
• Restoration industry experience strongly preferred

• Strong leadership and team management skills
• Excellent written and verbal communication skills
• Strong problem-solving and analytical abilities
• Ability to manage time, priorities, and workload effectively
• Ability to influence and hold senior leaders accountable
• Strong organizational and planning skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience using Xactimate and XactAnalysis, including reporting tools
• Ability to present training materials and communicate effectively with groups

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field preferred
• Equivalent professional experience may be considered in place of a degree

• Valid driver’s license required with an acceptable driving record in accordance with Cotton’s policy.

• Understanding of business and financial principles
• Knowledge of operations management and organizational improvement
• Familiarity with federal, state, and local regulatory requirements
• Knowledge of consumer psychology and organizational behavior
• Strong understanding of restoration industry operations

• Strong leadership presence with the ability to motivate and engage teams
• High level of accountability and integrity
• Strategic thinker with a hands-on approach
• Results-driven and performance-focused
• Adaptable and responsive in a fast-paced environment

• English Required; Bilingual (Spanish/English) preferred