Director of Project Management Office (PMO)

WhatYou’llDo:

PMOLeadership &TeamManagement

• Lead, coach, and develop the ProjectManagementteam — including performance management,goal setting, and career development conversations

• Build and maintain a high-performing PMO culture grounded in accountability, transparency, and continuous improvement

• Partner with the Sr. Director to recruit, onboard, and rampupnewproject managers

• Scale our partnership businessandoversight of partnerimplementation projects, ensuringconsistent clientexperiencesalignwithFoundantnorth star

PortfolioGovernance &DeliveryHealth

• Maintain full visibility into the active SOWandenhancementportfolioofproject work— tracking milestone adherence, budget performance, and project health status (Green / Amber / Red) across all engagements

• Own escalation management for Amber and Red projects; serve as the first point of escalation above the ProjectManagers

• Drive portfolio health reporting cadences —weeklycheck-ins withproject managers, quarterly scorecard reviews, and executive-facing portfolio updates

• Enforce delivery standards and ProjectManageraccountability against theproject managerDelivery Goal Framework (schedule adherence, scope and change management, client engagement, resource and budget stewardship, operational compliance, and project closure)

ToolingStandards &DataIntegrity

• Own Rocketlane and Salesforce as the source of truth for project delivery data — ensuring all project fields, resource allocations, and timesheet records are current and accurate

• Drive adoption of tooling standards across theproject managerteam; develop and maintain theInternalReference Guide and associatedproject managerprocessdocumentation

• Use Rocketlane’s Capacity Planning, Resource Management, and Timeline tools to maintain portfolio-level visibility and inform resourcing decisions

• Partner with the Director of Implementation and Sr. Director on cross-functional capacity planning as new SOW& RFSvolume enters the pipeline

Process &OperationalExcellence

• Design, implement, and iterate on project management processes and methodologies that improveproject managerefficiency and delivery consistency at scale

• Lead continuous improvement initiatives — identifying patterns in escalations, scope changes, and timeline variance to strengthen delivery quality across the portfolio

• Champion Change Request discipline: ensure 100% of scope changes have an approved CR before work begins, and monitor compliance in monthly portfolio reviews

• Collaborate cross-functionally with Implementation, Digital Transformation, Sales, and Customer Success to ensure seamless handoffs and aligned client expectations

StakeholderCommunication &Reporting

• Prepare and present regular portfolio status updates to the Sr. Director and leadership; translate data from Rocketlane andSalesforceintodecision-ready reporting

• Act as a senior voice on project delivery in cross-functional conversations — representing the PMO’s perspective on capacity, risk, and process

• Partner withHR,theSr. Director,and People leaders on goal-setting cycles, performance review cadences, and team development initiativesfor the Project Manager team

WhatYou’llNeed:

• 10+ years of experience in project management, with5+ years in a people leadership or PMO management role(required)

• Demonstrated track record owning aproject managerteam and a complex, multi-project portfolio in a SaaS, professional services, or technology implementation environment

• Experience building or maturing a PMO function — establishing standards, governance frameworks, and tooling practices that scale

• Experience in previous Agile transformation(required)

• Proven ability to manage escalations, navigate client-facing complexity, and coachproject managersthrough high-stakes delivery situations
• Bachelor’s degree in business administration, Project Management, or related field(required);Master’s degree(preferred)

• PMP, PRINCE2, or equivalent project management certification(required)

• Must be legally eligible to work in Canada, USA, or EU(required)

WhatYou’llBring to our Team Dynamics:

• Strong command of project management methodologies (Agile, Waterfall, hybrid) and delivery tooling — Rocketlane experience or equivalent PSA/project delivery platform strongly preferred

• Excellent leadership, coaching, and people development skills — you know how to build accountability while maintaining team trust and psychological safety

• Data-driven decision-making: comfortable reading portfolio dashboards, burn-rate reports, and capacity plans to identify risk and drive action