Posted 7 days ago

Director, Product Strategy and Operations - Mexico

Mexico CityRemoteFull-time

AI Summary

Directs product strategy and operations for JumpCloud, managing portfolio planning, prioritization, Pendo instrumentation, customer advisory boards, and AI-driven automation while partnering with executive leadership and finance.

About this role

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role:

Mission: Give the Product leadership team a reliable operating system connecting strategy, investment, execution, customer evidence, adoption, packaging, and business performance.

Role profile: Director-level, reporting directly to the SVP Product. Capable of operating as a highly hands-on leader.

What you’ll be doing:

Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews.

Own executive, SLT, and Board-level Product reporting.

Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.

Operate PIM intake, prioritization, disposition, and customer close-loop practices.

Own the Customer Advisory Board operating model, agenda, insights, and follow-through.

Maintain use-case, capability, GPL, PMF, and package/SKU mappings.

Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.

Improve existing planning, KPI, and reporting processes rather than automatically replacing them.

Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work.

Act as a high-trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close.

We’re looking for:

Ideally a Product strategy and Product Operations judgment or similar Product Management background.

Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.

Able to work directly with executives while still building analyses and operating mechanisms personally.

Demonstrated ability to use AI tooling and build practical agents or workflow automations.

Commercially minded and willing to challenge low-value activity.

Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally.

Skills

AI AgentsCustomer ResearchGTMKPI ReportingPackagingPendoPortfolio ManagementPricingProduct Business ReviewsProduct OperationsSaaS MetricsWorkflow Automation