Dispatch Supervisor

Dispatch Supervisor

Department: Distribution

Reports To: Distribution Manager

Status: Non-Exempt

Description: The Dispatch Supervisor coordinates daily dispatch, staffing, fleet needs, and

driver support to keep deliveries efficient and on schedule. The role monitors performance,

coaches employees, resolves routine issues, and supports the Distribution Manager.

Duties and Responsibilities include the following. Other duties may be assigned.

● Plans and optimizes daily routes, including pickups and manually added stops. Ensures

routes are a reasonable length, accurately published, and properly printed.

● Works with S&R, drivers, and distribution leadership to ensure trucks are loaded

correctly in order to meet daily departure goals.

● Forecasts driver needs for the following week and coordinates coverage. Balances

workloads and overtime while maintaining delivery excellence.

● Coordinates fleet availability, vehicle assignments, maintenance, and repairs with the

Fleet Coordinator, adjusting coverage when vehicles are unavailable.

● Serves as a primary contact for driver questions and on-road concerns. Works with the

Sales Manager and sales team to resolve returns and delivery issues.

● Arranges local flatbed service for oversized items when needed to expedite customer

deliveries.

● Coordinates substitute delivery driver coverage when needed.

● Must be willing and qualified to operate a delivery vehicle as a back up driver whenever

needed.

● Coordinates new driver training and outfitting with the Driver Operations Coordinator.

Participates in interviews and provides feedback to support hiring decisions.

● Tracks key performance indicators (KPIs) to improve efficiency.

● Resolves routine issues according to the Issue Resolution Expectations SOP.

Independently issues low-level corrective actions within company policy and assigned

authority, documenting actions and follow-up.

● Escalates major operational issues, serious or sensitive personnel matters, and

concerns beyond the role's authority to management.

● Coordinates driver medical card appointments, tracks expiration dates and completion,

maintains current records, and escalates overdue or unresolved items.

● Submits DOT violation tickets through the proper channels and follows open tickets

through resolution, coordinating corrective work and documentation and escalating

unresolved issues.

● Collaborates with the Distribution Manager daily to improve logistical efficiency and

provides operational backup during the manager's absence within delegated

responsibilities.

● Completes and maintains all paperwork and records required by the operating

procedures for the position.

● Follows and reinforces company safety policies and procedures. Operates vehicles and

equipment safely to prevent injury or damage to people, property, or equipment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements, physical demands, and work environment described below are

representative of the position. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret safety rules, operating and maintenance instructions, and procedure

manuals. Ability to write routine reports and correspondence and speak effectively before

groups of customers or employees.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals. Ability to compute rates, ratios, and percentages.

Education/Experience:

High school diploma or GED, or an equivalent combination of education and experience.

Experience or knowledge in the automotive industry. Must be 21 years of age or older for

insurance purposes.

Certificates and Licenses:

Valid driver's license. Forklift certification. Training and certification are available.

Physical Demands:

The employee is regularly required to stand, walk, use hands, reach with hands and arms, and

talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch,

or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift

and/or move up to 100 pounds. For heavier merchandise, lifting devices and/or assistance are

required.

Work Environment:

The employee is regularly exposed to work near moving mechanical parts, fumes or airborne

particles, and outdoor weather conditions. This is a smoke-free environment for safety reasons.

The noise level in the work environment is usually loud.

Disclaimer:

Nothing in this job description restricts management's right to assign or reassign duties and

responsibilities to this job at any time.

Equal Employment:

Wilbert's is an equal employment organization that hires employees without regard to race,

religion, color, national origin, citizenship, gender, age, veteran status, disability or any other

protected characteristic in accordance with Federal and State employment laws.