Dispatcher

About Us

From mechanical system analysis and standard energy retrofits, to the installation of complex and integrated protocol systems, we deliver state-of-the-art expertise and customer-centered service.

Job Summary

Havel is looking for a Service Dispatch Administrative Assistant in Fort Wayne, IN. In this position you will be responsible for answering phones for dispatch and scheduling services.

#havel # Shambaugh #LI-DF #LI-Onsite

Essential Duties & Responsibilities

• Maintain a positive and productive working relationship with Dispatch Manager, Operations Managers and Field Technicians
• Answering Incoming Phones
• Work with Dispatch Manager to schedule service calls and planned preventative maintenance
• Update customers on status of services calls and preventative maintenance requests
• Create/Maintain tickets using internal Dispatch Board
• Maintain Weekly On -Schedule for Field Technicians
• Enter Backflows inspections into Cross Connection Database
• Data Entry of Purchase Orders into Truline
• Call vendors to track down missing invoices
• Run Monthly reports for Operations Managers as needed
• Other duties assigned

Qualifications

• Background experience in administrative duties and customer service preferred
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
• iSeries, AS400, or Truline experience is preferred
• Self-starter and attention to detail
• Possess a willingness to learn and ability to work well with others
• Good written, phone skills, and oral communication skills are essential to the job
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

Compensation Range: $19-23 per hour