Dispatcher

Key Responsibilities

• Schedule and dispatch service technicians for service calls
• Coordinate technician schedules to maximize efficiency and meet customer expectations
• Communicate with customers regarding appointment times and service updates
• Monitor technician progress throughout the day and adjust schedules as needed
• Enter service calls, customer information, and job details into dispatch software
• Provide technicians with job information, directions, and customer notes
• Maintain clear communication between customers, technicians, and management
• Handle incoming service calls and adjust schedules accordingly
• Maintain accurate records of service calls, work orders, and technician activity
• Review technician timecards
• Ensure that all paperwork needed to complete and bill work order is collected and passed on to billing within 24 hours
  
  

Skills, Knowledge & Expertise

• Previous dispatching experience in plumbing, HVAC, construction, or service industry preferred
• Customer service experience required
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong work ethic
• Positive, team-oriented attitude
• Experience using ServiceTitan a plus
  
  

Benefits

• Competitive pay
• Comprehensive health insurance (including dental and vision)
• Health Saving Account with company contribution
• Paid Life Insurance
• 401(k) plan with company matching
• Generous paid time off
• Paid Holidays