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Questronix Corporation

Posted 5 months ago

Open

Document Analyst

Quezon CityOn-site

AI Summary

Document Analyst responsible for creating, validating, and maintaining technical documentation, templates, and knowledge bases to support in-house services and knowledge transfer.

About this role

  • Ensure complete, accurate, and usable documentation required for a fully functional in-house service.
  • Collect all existing vendor documentation (runbooks, diagrams, inventories).
  • Validate completeness and accuracy of documents against real systems.
  • Create standardized templates (SOPs, work instructions, support guides).
  • Document new processes, workflows, and technical configurations.
  • Maintain version control and a central repository (SharePoint, Confluence, CMDB).
  • Ensure documentation supports knowledge transfer and training.
  • Identify documentation gaps and coordinate with SMEs to fill them.

Requirements

Qualifications:

  • Bachelor’s degree in Information Technology, Information Management, Communications or related field

  • **Preferred/Advantageous **

    • Course in data analysis, documentation standards or technical writing
  • Minimum of 2 years of experience as a Document Analyst

  • Can work Full onsite (Cubao)

Skills

CMDBConfluenceDiagramsDocument AnalysisDocumentation StandardsIn-house Service DocumentationInventoriesKnowledge TransferRunbooksSharePointSOPsSupport GuidesTechnical WritingTemplatesTraining DocumentationVersion ControlWork Instructions

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