Posted 4 days ago
Document Assessment Team Lead
SurreyOn-site
AI Summary
Leads a team processing clinical documents for GP practices, ensuring timely, accurate and safe document flow; coaches the team, monitors workload, removes blockers and improves processes.
About this role
Lead a team that keeps primary care moving
Every day, thousands of clinical documents flow into our GP practices. Your role is to make sure they're processed quickly, accurately and safely so clinicians have the right information at the right time.
As our Documents Team Lead, you'll spend most of your time working alongside your team processing documents yourself, while also providing day-to-day leadership, coaching and operational oversight.
You'll monitor workload, support colleagues, improve processes and make sure patients don't experience delays because paperwork gets stuck.
Key Responsibilities
- Lead the day-to-day delivery of our document management service.
- Process clinical documents while supporting your team.
- Monitor workload and quality standards.
- Coach and develop team members.
- Resolve operational issues and remove barriers.
- Improve processes and develop SOPs.
- Work closely with GPs, practice teams and operational managers.
Skills, Knowledge & Expertise
- Have experience in GP or NHS administration.
- Understand clinical document workflows.
- Enjoy improving processes.
- Like coaching others while remaining hands-on.
- Can balance quality, speed and patient safety.
Benefits
Skills
Clinical Document WorkflowsGP AdministrationNHS AdministrationPatient Safety ProcessesProcess ImprovementQuality StandardsSOP DevelopmentWorkload Monitoring
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