Documentation Architect

About Syllo

Syllo is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the litigation life cycle. Since going to market, we have gained a diverse group of enterprise customers, including some of the biggest law firms and corporations in the country, and we are quickly expanding. By reducing the expense of litigation industry-wide, we aim to improve access to high-quality representation and promote the alignment of legal outcomes with merit.

About the Role

To support our rapid product development and growing enterprise client base, we are hiring a Documentation Architect to own our end-to-end knowledge architecture. You will build and maintain our single source of truth, establishing AI-forward pipelines that deliver accurate product information to external clients and internal teams (Sales, Marketing, CS, Account Management, and Enablement).

Key Responsibilities

• Design our information architecture. Restructure and maintain a centralized internal knowledge base and client-facing portal for all documentation of our product.
• Build and own automated pipelines that proactively flag outdated documents and generate draft content.
• Establish verification workflows to review AI-generated content before publication; set lifecycle processes for creating, updating, and archiving docs.
• Iterate on our internal search/bot capabilities to streamline information discovery while managing gated permissions.
• Partner with the Staff Technical Writer on the creation of templates for documentation to ensure that documentation of all types integrate with automated pipelines.
• Create clear documentation for clients and internal stakeholders.

Qualifications

• 5+ years in technical writing and information architecture, with a track record of building single-source-of-truth knowledge bases in fast-paced tech environments.
• Practical experience with LLMs, prompt engineering, and Docs-as-Code workflows.
• Proven ability to partner effectively across engineering, product, and non-technical go-to-market teams.
• Strong emphasis on content accuracy, lifecycle archiving, and balancing automation speed with human validation.

Nice to Have

• Deep understanding of the litigation journey, from intake and eDiscovery to depositions, motion practice, and trial prep.