Drain Technician

Overview

About Us

Superior Comfort Inc. has been serving Rhode Island and Southern Massachusetts since 2005, providing trusted heating, cooling, plumbing, and electrical services. What started as a small family business has grown into a team of over 50 professionals dedicated to delivering exceptional service, reliable solutions, and long-term comfort for our customers. We combine the stability of a growing company with the supportive culture of a close-knit team.

Job Responsibilities

• Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.

• Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.

• Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.

• Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.

• Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.

• Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.

• Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.

• Equipment Care & Safety – Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.

• Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

Qualifications

• Experience – 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.

• Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.

• Service Software – Experience with Service Titan or similar field‑service software preferred.

• Communication Skills – Strong ability to communicate clearly with customers and team members.

• Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards.

• Customer‑Focused Mindset – Commitment to delivering high‑quality service with professionalism and a positive attitude.

• Driver’s License – Valid driver’s license with a clean driving record.

Benefits

• Medical, Prescription, Dental & Vision Insurance – Comprehensive coverage with minimal out‑of‑pocket costs.

• Disability & Term Life Insurance – Added financial protection for you and your family.

• Matching 401(K) Program – Competitive retirement savings plan.

• Ongoing Training & Development – Opportunities to expand your drain‑cleaning and diagnostic skills.

• Paid Holidays & PTO – Generous paid time off to support work‑life balance.

Additional Information

Pre-employment background check and drug screening may apply, subject to local laws. Superior Comfort Inc. is an equal-opportunity employer and values diversity in the workplace.

Apply Today

Join Superior Comfort Inc. and be part of a team where your plumbing expertise, dedication, and growth are rewarded. Help us continue our mission of delivering comfort, quality, and care to Rhode Island homes and families!