Driver Manager

NATURE AND SCOPE OF JOB

The Driver Manager is responsible for the end-to-end operational management of drivers and the continuous monitoring of freight movements to ensure safe, timely, and efficient service delivery.

DESCRIPTION OF DUTIES

• Manage the daily activities of Drivers.
  Maintain consistent communication with drivers throughout each shift.
• Monitor drivers’ attendance, punctuality, productivity, and performance.
• Ensure drivers are properly prepared with load information, equipment, documentation, and customer instructions.
• Provide coaching and operational guidance to improve service quality and compliance.
• Coordinate driver schedules, route changes, and operational adjustments.
• Promote adherence to company safety standards and operating procedures.
• Monitor shipments from pickup through final delivery.
• Maintain continuous visibility of all assigned loads using GPS, ELD, and TMS.
• Conduct scheduled driver check calls and status updates.
• Verify arrival, departure, loading, unloading, and delivery statuses.
• Identify shipment delays or service disruptions before they impact customer expectations.
• Escalate operational concerns promptly to Operations Management.
• Ensure all shipment status updates are accurately documented within internal systems.
• Verify proof of delivery (PODs) and supporting transportation documentation.
• Provide proactive shipment updates and estimated arrival times.
• Respond professionally to customer inquiries regarding shipment status.
• Communicate delays with proposed recovery plans.
• Maintain high customer satisfaction through timely and accurate communication.
• Coordinate with Safety, Maintenance, and management.
• Monitor equipment utilization and availability.
• Assist in load recovery and contingency planning during service interruptions.
• Ensure operational issues are documented and communicated appropriately.
• Ensure compliance with company operating procedures.
• Monitor Hours of Service (HOS) compliance through Electronic Logging Devices (ELDs).
• Verify drivers maintain required licensing and documentation.
• Report safety concerns, incidents, or policy violations immediately.

SHIFT DETAILS
12 hours, 3/4 Days per Week (Flexible Schedule)

MINIMUM QUALIFICATION REQUIREMENTS:

• 2+ years of related work experience.
• 5 successful passes or more at CSEC or equivalent.
• Excellent computer and administrative skills.
• A strong work ethic.