Drop Splice Foreman

Purpose:

The purpose of this role is to contribute to the organization's success by performing assigned duties and responsibilities efficiently and effectively. The Drop Splice Foreman position involves collaborating with team members, adhering to company policies, and striving to achieve both individual and collective goals. The incumbent is expected to demonstrate professionalism, maintain a positive attitude, and continuously seek opportunities for personal and professional growth.

Position Overview:

We are seeking a detail-oriented and organized Drop Splice Foreman to join our team. The Fiber Drop Splicing Foreman is responsible for leading field crews and coordinating fiber drop splicing activities within an assigned service area. This role ensures that residential and commercial drops are spliced safely, accurately, and in accordance with company quality standards, network designs, and production expectations. The Foreman works alongside technicians in the field while directing daily activities across assigned zones. This position is accountable for achieving daily and weekly production targets, inspecting completed work, troubleshooting network and splicing issues, and ensuring that required documentation is accurate and submitted on time. The Foreman also serves as a technical resource and mentor for the team. This includes training new technicians, advancing the skills of experienced technicians, answering field questions, and reinforcing consistent splicing, testing, documentation, and safety practices. This position will report to the Splice Lead.

Key Responsibilities:

Field Leadership and Crew Coordination

• Lead the daily activities of fiber drop splicing technicians within assigned service areas and construction zones.

• Work in the field alongside assigned technicians to provide hands-on leadership, technical support, and quality oversight.

• Assign work based on service-area priorities, technician skill levels, available resources, and daily production requirements.

• Coordinate crews to ensure all assigned drops are completed within established customer and project timelines.

• Monitor production throughout the day and make adjustments when crews are falling behind schedule or encountering field obstacles.

• Maintain regular communication with technicians regarding work assignments, priorities, network conditions, and changes to the daily plan.

• Promote accountability, teamwork, professionalism, and consistent performance across the assigned crew.

• Escalate staffing, material, design, access, or network issues that may prevent the team from meeting production goals.

Production Management

• Ensure the team meets required daily and weekly fiber drop splicing targets while maintaining company quality and safety standards.

• Track the number of drops assigned, attempted, completed, tested, failed, and carried over.

• Identify causes of incomplete work, repeat visits, failed tests, and production delays, and develop practical plans to resolve them.

• Balance production expectations with workmanship requirements to ensure output is not achieved at the expense of safety, network integrity, or customer experience.

• Verify that technicians have the tools, equipment, materials, assignments, and network information needed to complete their work efficiently.

• Communicate daily production status, outstanding work, and anticipated risks to management.

• Support scheduling and resource planning based on workload, service-area demands, and technician availability.

Quality Control and Compliance

• Inspect completed drop splices to confirm they meet company specifications, splice-design requirements, and workmanship standards.

• Ensure technicians follow approved procedures for fiber preparation, cleaning, splicing, testing, routing, labeling, and documentation.

• Confirm that completed drops provide acceptable light levels and connectivity before work is closed.

• Review failed or underperforming work and coordinate corrective action as needed.

• Identify recurring quality issues and provide immediate coaching or additional training to prevent repeat problems.

• Ensure splice cases, terminals, cabinets, enclosures, and work areas are left properly secured, organized, labeled, and protected.

• Reinforce compliance with company policies, safety procedures, customer-property requirements, and applicable construction standards.

• Maintain high standards for first-time completion and minimize repeat service calls, rework, and avoidable network outages.

Technical Support and Troubleshooting

• Serve as the primary point of contact for technicians who encounter splicing, testing, design, documentation, or network-related problems in the field.

• Troubleshoot issues such as poor light levels, loss of signal, damaged fiber, incorrect routing, mismatched assignments, defective connectors, failed splices, and inaccessible facilities.

• Understand how optical signals travel through the fiber network and use that knowledge to identify likely points of failure.

• Help technicians determine whether an issue originates at the drop, terminal, FDH cabinet, active cabinet, feeder, distribution fiber, pass-through path, or another network component.

• Interpret test results and field conditions to determine the appropriate repair or escalation path.

• Coordinate with management, engineering, construction, splicing, GIS, or other departments when a problem cannot be resolved by the field crew.

• Protect existing customers and network infrastructure while troubleshooting or performing work in active cabinets and facilities.

Network and Design Knowledge

• Maintain a working knowledge of the fiber network architecture within the assigned service area.

• Understand the purpose and operation of fiber distribution hubs (FDHs), active cabinets, terminals, splitters, feeder fibers, distribution fibers, drop fibers, and related network components.

• Understand how pass-through configurations function at an FDH and how those configurations affect fiber routing and service activation.

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