Dutch Customer Support Specialist
PortugalRemoteFull-time
AI Summary
A customer support specialist engages with customers via phone and email to provide product and service support, processes requests, and identifies improvements to the customer journey.
About this role
Are you ready to make an impact every day? Join an international, people-focused team supporting some of the world’s top brands. Help clients achieve success while advancing your career in a dynamic and diverse environment.
Responsibilities:
- Engage with customers via phone and email to provide product and service support.
- Review, decide, and process client requests efficiently.
- Identify opportunities to improve the customer journey.
Share insights with internal teams to enhance product and service quality.
Requirements
- Native-level Dutch and fluent English (B2)
- Customer support experience is a plus
- Excellent communication and interpersonal skills
- Proactive, self-driven, and team-oriented
- High school diploma or vocational training completed
- EU citizenship or valid work permit for Portugal
Benefits
- Remote in Portugal Mainland
- Competitive Salary for Portuguese standards
- Monthly meal allowance
- Private health insurance
- Career mentoring and personal development programs