Dutch Speaking Customer Service for Construction industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Representative for a leading company in the construction industry. This position is ideal for individuals who have a strong background in customer service and are eager to support clients in a dynamic and growing sector.

Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat communications.
• Assist customers with inquiries related to construction products, services, and order management.
• Provide detailed information about product specifications, availability, and pricing to ensure informed purchasing decisions.
• Handle customer complaints and issues efficiently, demonstrating a commitment to customer satisfaction.
• Coordinate with internal teams to resolve complex inquiries and provide effective solutions.
• Document and track customer interactions and feedback to contribute to service improvements.
• Stay informed about the latest developments in the construction industry to better assist clients.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service, preferably in the construction or related industries.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with the ability to work under pressure.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational capabilities.
• A proactive and positive attitude towards helping customers achieve their goals.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks