Dutch Speaking Customer Service for Manufacturing industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Representative in the Manufacturing Industry. This role is designed for motivated individuals who are eager to provide exceptional support and assistance to Dutch-speaking clients while being part of a reputable organization.

Responsibilities

• Deliver excellent customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries related to manufacturing products and services.
• Assist customers with order processing, product specifications, and delivery schedules.
• Handle customer complaints efficiently, ensuring timely resolutions that uphold customer satisfaction.
• Maintain detailed knowledge of company products, services, and industry trends to provide accurate information to clients.
• Collaborate with production and logistics teams to facilitate smooth order fulfillment and resolve any operational issues.
• Document all customer interactions accurately to support service improvement initiatives.
• Build strong relationships with clients, encouraging trust and loyalty to the company's brand.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service, preferably within the manufacturing or industrial sector.
• Strong communication and interpersonal skills.
• Ability to resolve issues promptly and effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with exceptional organizational skills.
• A proactive approach to customer service and a strong team player.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks