Duty Engineer (AV Specialist) at The Apurva Kempinski Bali

Key Responsibilities

• All audio-visual support requests from guests and internal departments are attended to promptly and resolved effectively.
• Hotel AV systems, equipment, and related technologies are maintained in optimal condition and in compliance with Kempinski standards.
• Preventive maintenance schedules for AV equipment are followed, recorded, and completed on time.
• Communication with guests, colleagues, and other departments is conducted politely and professionally, ensuring clarity in technical support.
• Safety, electrical handling, and emergency procedures related to AV operations are understood and adhered to, and equipment is operated safely and correctly.
• Positive working relationships are established and maintained within the Engineering team, Events team, and across other departments.

Skills, Knowledge & Expertise

• Indonesian citizen with minimum 2 - 3 years of experience in a similar role
• Strong knowledge of AV systems, equipment setup, maintenance, and troubleshooting (sound, lighting, projection, video conferencing).
• Understanding of safety procedures, electrical handling, and preventive maintenance practices for AV equipment.
• Strong communication skills and ability to work collaboratively with various hotel departments and event organizers.
• Ability to follow Kempinski standards and ensure all audio-visual setups are delivered to the highest quality and defect-free.