Duty Manager

Are you ready for a new challenge working for a unique hospitality concept that combines short and long stays, rooftop Social Spaces, coworking facilities and a global community? Then you've come to the right place!

Facilitating global living and working, Zoku is a new category in the hotel industry: a home-office hybrid - also suitable for long stays - with the services of a hotel and the social buzz of a thriving neighborhood. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE

As a Duty Manager, you'll act as a spider in the web, ensuring Zoku's operations are running smoothly. You'll coach, train and set our team of Sidekicks (operations team) up for success.The role of a Duty Manager is very versatile and fast-paced. You’ll support our operational team when and where needed, empowering them to be their best and to provide the true Zoku experience while keeping excellent service standards and facilities on par. 

You’ll report to our General Manager and work amongst a team of enthusiastic, highly motivated Duty Managers where each individual will specialize in a specific area of service. In this case, we’re looking for someone who will serve as a rooms specialist and/or has a background in the Food & Beverage industry. In this role, you will play a key role in the pre-opening of our newest Zoku.

WHAT WILL YOU DO?
No day looks the same as a Duty Manager, but here is a glimpse of what you can expect:

Be a smooth operator: Actively support our Sidekicks on the floor, jump in when needed and act as the contact person for larger resident requests.

Lead the team: Coach, guide and train the operational team, ensuring that the Zoku values are embodied on the work floor, while always having fun and ensuring excellent service.

Be a problem solver:Act quickly when issues arise and mediate tasks when no one else is available, adopting the right safety and security procedures along the way.

Become the Jack/Jane of all trades:As the main contact person with our outsourced housekeeping party, you’ll coordinate maintenance tasks, structure all rooms-related procedures, manage restaurants reservations and check the payment handling.

WHAT’S IN FOR YOU?

• Full-time position working in our Zoku Paris rooftop spaces.

• Enough holiday days (in accordance with the market) to relax and unwind throughout the year.

• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow from. 

• A friends and family rate at all of our locations in Amsterdam, Copenhagen, Vienna and Paris.

• Fun events throughout the year to celebrate achievements and milestones. 

Requirements

WE LOVE PEOPLE WHO

• Bring good vibes to the work floor, are genuinely friendly, approachable, and empathetic.

• Are social butterflies who love to connect with others and get to know new people. 

• Have an entrepreneurial spirit and are flooding with new ideas. 

• Are multi-tasking pros, handling multiple priorities, projects, and responsibilities while keeping a cool head and a warm heart. 

• Have an international background - experience in guest relations is a plus.

A FEW MUST HAVES

• You have a minimum of 2 years work experience in a similar role.

• You have experience working in an operational hotel or restaurant environment.

• You have led a team of at least 3 people before.

• You’ve worked with PMS and POS software.

• You are fluent in French and English, other languages are a plus!

• You are an EU resident or have a valid French working permit.

• You are fully flexible, as there won't be fixed working days/hours.

• You love to work hard as we’ll need you full time.

• You have an education in the hospitality industry.