E-commerce CSR (Male) - Remote

**Job Description **:We are looking for a proactive and organized Virtual Assistant to support our ecommerce customer service and order fulfillment operations.This role requires excellent communication skills,attention to detail,and the ability to manage multiple tasks in a fast-paced environment.As a Virtual Assistant,you will handle customer inquiries,process orders,and ensure that customers receive exceptional service throughout their shopping experience.

**Key Responsibilities **:

• Respond promptly and professionally to customer inquiries via email,chat,and phone
• Process customer orders accurately and efficiently using our ecommerce platform
• Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
• Resolve order discrepancies,shipping issues,and returns in a timely manner
• Provide customers with updates on order status and shipment tracking
• Collaborate with the logistics team to ensure timely and accurate order fulfillment
• Maintain detailed and accurate customer records and order information

**Qualifications **:

• High school diploma or equivalent;Bachelor’s degree in Business Administration,Marketing,or related field preferred
• Minimum of 2 years of experience in customer service,preferably in an ecommerce or retail environment
• Strong understanding of order management systems and ecommerce platforms
• Excellent communication and problem-solving skills
• Attention to detail and ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite(Word,Excel,Outlook)

**Preferred Skills **:

• Experience with inventory management software
• Familiarity with shipping carriers and logistics processes
• Ability to work in a fast-paced,dynamic environment
• Strong organizational and time management skills