E-Commerce Fulfillment & Customer Service Specialist

Location: Remote, 9AM to 6PM EST

Type: Full-time

About the Company

Our client is an innovative B2B e-commerce brand focused on providing high-quality products to businesses at scale. The company values agility, creativity, and collaboration, creating an environment where team members can contribute across multiple functions. With a clear focus on growth and operational excellence, they strive to deliver exceptional service and seamless fulfillment to their business customers.

Role Overview

We are seeking a proactive and detail-oriented E-Commerce Fulfillment & Customer Service Specialist to join the team. The role is responsible for managing day-to-day fulfillment operations and ensuring excellent customer support. The ideal candidate is independent, organized, and capable of handling multiple responsibilities while supporting the team in achieving operational goals.

Key Responsibilities

• Manage order fulfillment operations including coordination with warehouses, shipping carriers (UPS, FedEx), and tracking deliveries.
• Handle e-commerce customer service inquiries, including order issues, returns, and claims with shipping carriers.
• Support wholesale and B2B client shipments, ensuring timely and accurate deliveries.
• Collaborate with the operations team to optimize processes and improve efficiency.
• Identify potential issues proactively and resolve them independently to maintain smooth workflow
• Maintain high standards of data accuracy in order management systems.
• Assist in implementing new tools or platforms to enhance e-commerce operations and customer experience.

Requirements

Ideal Candidate

• Proven experience in e-commerce fulfillment and customer service roles.
• Strong organizational and multitasking skills; able to wear multiple hats in a dynamic environment.
• Comfortable taking initiative and working independently with minimal supervision.
• Familiarity with Shopify, warehouse management systems, and shipping logistics is a plus.
• A team player who can contribute to process improvements and operational efficiency.

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO after three months probationary period
• Full-time, EST hours, Remote