E-commerce Key Account Manager, D2C

We're looking for a detail-oriented Senior Manager to oversee the entire Key Account Management team, overseeing E-commerce operations across online marketplaces and platforms. The E-commerce Lead will drive sales growth (GMV), build strong brand partnerships, and ensure smooth store operations while managing and developing a high-performing team.

What You Will Do

1. Business Growth & Strategy

• Drive growth and expansion for subsidiaries and brand partners by providing strategic support and operational guidance.
• Develop and execute store management strategies across Shopee, TikTok Shop, Lazada, and other relevant E-commerce channels.
• Lead and manage overall E-commerce sales activities, ensuring revenue growth, profitability, and market competitiveness.
• Identify new business opportunities, build partnerships, and negotiate with key stakeholders to expand market presence.
  
  

2. Key Account & Store Operations

• Manage end-to-end store operations: traffic, conversion, campaign execution, fulfillment, and customer ratings.
• Collaborate with brand partners on marketing plans, trade investments, and joint business planning.
• Ensure alignment between brand expectations and execution on online platforms.
  
  

3. Team Leadership

• Lead, mentor, and develop the Key Account Management team to deliver business targets.
• Define team KPIs, monitor performance, and provide direction and coaching.
• Foster a high-performance culture and cross-team collaboration.
  
  

4. Cross-Functional Collaboration

• Work closely with Marketing, Logistics, Supply Chain, and Customer Support teams to optimize campaigns and overall operations.
• Coordinate budgets, forecast sales, and prepare regular performance reports for senior management.
  
  

5. Data & Market Intelligence

• Monitor and analyze E-commerce performance metrics, leveraging insights to improve strategies.
• Stay updated with industry trends, platform updates, and emerging E-commerce technologies to ensure a competitive edge.

Who You Are

• A recognized university degree.
• Proficiency in Vietnamese & English.
• At least 5 years of experience in E-commerce, experience in a leadership role (e.g., KAM Lead, E-commerce Lead, Commercial Lead) is a plus.
• Proven experience in e-commerce operations, store management, and online sales strategy.
• Strong knowledge of Shopee, TikTok Shop, and Shopify master is a plus.
• Excellent sales and business development skills, with the ability to build and maintain strong relationships with partners and stakeholders
• Data-driven mindset with the ability to analyze performance metrics and implement improvements accordingly.
• Strong leadership and communication skills, with experience in managing teams and working cross-functionally.

Why You'll Love It

• Competitive Salary
• Performance Review (2 times per year)
• Performance Bonus (1 time per year)
• Annual Leave: 15 days and other leave types
• Quarterly, Annual MVP Awards
• Private Health Insurance
• MacBook to be provided
• Good chance to explore new trends in the digital market
• Opportunity to learn and work with the most advanced advertising technology platforms
• Work in a professional, active, international, and dynamic environment