E-Commerce Manager

Build the online channel properly from day one

Joud Coffee is looking for an E-commerce Manager to lead the launch and growth of our e-commerce website as a serious commercial channel.

This role is for someone who understands that a strong online store is not just about keeping a website updated. It is about building a channel that sells well, feels premium, reflects the brand properly, and works seamlessly across product, marketing, operations, fulfilment, and customer experience.

You will own the day-to-day performance of the website, from product launches and merchandising to promotions, conversion, retention, reporting, and executional follow-through. You will help shape how Joud Coffee shows up online and how that experience translates into revenue, repeat purchase, and brand trust.

This is a hands-on ownership role for someone who combines commercial instinct, digital fluency, operational discipline, and strong attention to detail.

What you’ll own

• Lead the day-to-day management of the e-commerce website as a live trading channel

• Plan and execute online product launches, bundles, campaigns, gifting moments, and seasonal offers

• Manage product listings, collections, pricing, descriptions, imagery, landing pages, and homepage updates

• Maintain a premium, accurate, and commercially strong online presentation at all times

• Improve key performance metrics including conversion, average order value, and repeat purchase

• Coordinate CRM and lifecycle activity including key email flows and retention touchpoints

• Work closely with operations, inventory, finance, customer support, and marketing to ensure smooth execution

• Produce clear, actionable reporting and use performance data to drive decisions and improvements

• Coordinate with external developers, agencies, and platform partners where needed

What we’re looking for

• 4–7 years of relevant experience in e-commerce, digital trading, or DTC brand management

• Proven experience managing an e-commerce website for a consumer-facing brand

• Strong understanding of digital merchandising, promotions, conversion, CRM, and customer journey optimization

• Commercially minded, numerate, and confident using data to guide action

• Highly organized, detail-oriented, and strong in execution

• Able to move comfortably between strategy and day-to-day delivery

• Strong cross-functional coordination skills and a clear sense of ownership

• Experience in food and beverage, premium retail, lifestyle, gifting, or consumer brands is preferred

Preferred platform experience

• Shopify or comparable e-commerce platforms

• GA4 / Google Analytics

• Klaviyo, Mailchimp, or similar CRM tools

• Basic SEO and landing page best practices

• Experience working with external web developers or digital agencies

Why this role matters

E-commerce is an important next growth channel for Joud Coffee. This role is an opportunity to build that channel properly from the ground up — with real ownership, real visibility, and real commercial impact.

You will not be stepping into a maintenance role. You will be helping shape how the business trades online, how the brand is experienced digitally, and how a premium homegrown brand translates into a stronger direct-to-consumer platform.