Posted 3 days ago
eCommerce Associate
AI Summary
An eCommerce Associate supports multiple marketplaces (Amazon, eBay, Etsy, Walmart, LBY.com) by managing cancellations, customer tickets, listings, inventory, tracking, and marketplace setup.
About this role
The eCommerce Associate is responsible for supporting all marketplaces. This associate must act with the Lion Brand Values in mind: Teamwork, Consumer & Customer Centric, Embrace & Lead Change, Work Smarter, and Have Fun!
ESSENTIAL JOB FUNCTIONS:
AMZ
Vendor Central cancellations for UK & US.
Weekly check on Seller Central for unshipped orders.
Respond to action required emails, including but not limited to availability, pricing, defects, return rate, opportunity, etc.
Daily AMZ Marketplace cancellations.
Respond to AMZ customer tickets in portal.
Open and work through AMZ Casework as needed.
Update ASIN listings with titles/imagery/content/etc.
Ebay
Weekly check on portal for unshipped orders.
Daily Ebay cancellations.
Respond to Ebay customer tickets in portal.
Update listings as needed.
Etsy
Daily entering of tracking numbers in Etsy portal.
Respond to Etsy customer tickets in portal.
Verify inventory quantities, weekly.
LBY.com/QC.com
Manage the LBY Designer Pattern Marketplace listings and create kits.
Manage email inbox for Designer Pattern Marketplace.
Monthly free pattern creation on lby.com websites.
Weekly kit creation on lby.com websites.
Update pattern and kit PDFs on LBY US and LBY CA as needed.
Daily banner updates.
Customer service coverage as needed.
Paypal disputes for all native company websites.
Run necessary weekly ADA scans and document findings.
Coordinate content and implement changes in digital marketing portals.
List patterns on the LBY Canadian website.
DSV
Help set up new Marketplaces.
Daily Walmart cancellations.
EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:
2-3 years of eCommerce related or administrative experience helpful.
Knowledge of Excel and different.com portals (i.e., Amazon, eBay, Walmart ).
Ability to prioritize and complete tasks efficiently by deadline.
Must be detail oriented with strong communication and organizational skills.
Team player who is reliable, adaptable and a quick learner.
