EDI Specialist

EDI Operation Team Leader

Job Types: Full-time, Permanent

Company Overview:

Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (TPL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview:
Join our team as an EDI Specialist and help ensure seamless data flow and operational excellence for our logistics partners. In this role, you’ll play a key part in updating, monitoring, and troubleshooting electronic data interchange (EDI) for shipments integrated with customer TMS platforms.

Responsibilities and Duties:

• Monitor and follow up on all shipments requiring EDI updates.
• Ensure correct use of status codes and clarify missing or incomplete information.
• Maintain high-performance metrics on customer scorecards.
• Support the launch of new customer accounts with EDI requirements.
• Act as a first point of contact for TMS-related inquiries.

Skills and Qualifications:

• Fluent in both Spanish and English.
• Minimum 1 year of logistics and administrative experience.
• Strong organizational and Excel skills.
• Excellent attention to detail and communication abilities.
• A proactive, goal-oriented mindset.

Personal Attributes

• Committed – Demonstrates consistent follow-through on daily responsibilities and planned tasks.
• Organized – Manages tasks efficiently and maintains structure to support smooth operations and accurate reporting.
• Strong Communicator – Clearly articulates information both verbally and in writing in Spanish and English.
• Team-Oriented – Collaborates well with colleagues and actively contributes to a positive and supportive work environment.
• Detail-Focused – Pays close attention to details, ensuring accuracy in all tasks.
• Continuous Improvement Mindset – Always seeking ways to enhance processes and performance.
• Accountable – Takes full ownership of responsibilities and outcomes, regardless of challenges.

Growth Opportunities
Customer Service Representative, EDI Operations Team Leader