Senior Supply Chain Coordinator

SENIOR SUPPLY CHAIN COORDINATOR

Job Type: Full-time, Permanent

Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (TPL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview:

As a Senior Supply Chain Coordinator, you will oversee and manage the end-to-end coordination of shipments throughout North America. This position will involve mentoring team members, handling high-priority shipments, optimizing carrier selection, and ensuring seamless communication with all stakeholders, including clients, carriers, and international teams.

Responsibilities and Duties:

• Lead and oversee the planning and execution of shipment coordination across North America.
• Monitor and ensure timely load tendering, dispatch, and delivery.
• Verify accuracy of commercial documents (e.g., bond and invoice reconciliation).
• Communicate with clients, shippers, and terminals to resolve shipment discrepancies.
• Escalate and manage OSD (Overage, Shortage, Damage) issues promptly.
• Maintain strong communication with the operations team on status updates or delays.
• Source cost-effective carrier solutions while maintaining service quality.
• Provide guidance and support to junior coordinators during peak workloads.
• Ensure departmental procedures and escalations are followed appropriately.
• Perform administrative tasks, data entry, and reporting as required.

Skills and Qualifications:

• Bachelor’s degree in Logistics, Transportation, Supply Chain, or a related field preferred.
• Experience sourcing carriers and dispatching.
• 2 - 4 years of experience in transportation or logistics coordination, preferably in a 3PL environment.
• Proficient in Transportation Management Systems (Truckmate) and Microsoft Excel.
• Strong problem-solving, organizational, and analytical skills.
• Effective written and verbal communication abilities.
• Proven expertise in managing end-to-end brokerage operations for cross-border freight between the US and Mexico.
• Bilingual (English/Spanish) is a plus for cross-border coordination.
  

Personal Attributes:

• Leadership & Team Support– Ability to guide others and assist in training and escalation handling.
• Client-Oriented Mindset– Committed to delivering outstanding service and exceeding expectations.
• Attention to Detail– Accuracy in documentation and shipment tracking.
• Proactive Thinking– Anticipate challenges and propose efficient solutions.
• Time Management– Effectively juggle multiple shipments and deadlines in a dynamic environment.
  

Why Join Us?

• We offer a comprehensive health and dental program and an annual bonus plan to all employees.
• Paid vacation and statutory holidays
• Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.