Posted 4 months ago
EDI Support Engineer
Subang JayaOn-siteFull-time
AI Summary
Provides technical support for Seeburger BIS, diagnosing and resolving EDI-related issues, monitoring transactions, and collaborating with internal teams and clients.
About this role
What You Can Expect:
- Provide technical support for Seeburger BIS (Business Integration Suite)
- Diagnose, troubleshoot and resolve EDI-related issues in a timely manner.
- Monitor EDI transactions and ensure successful data exchanges.
- Collaborate with internal teams and clients to understand and address their EDI needs.
- Document support activities and maintain accurate records of client interactions.
- Stay updated with the latest developments in EDI technology and Seeburger BIS.
- Handle incidents and service requests via ticketing systems
- Analyze errors, logs, and transaction data to identify root causes of incidents.
- Work as part of a global EDI support team, ensuring seamless support across different time zones and regions.
What You Bring:
- Ability to work independently and as part of a team.
- Strong customer service orientation.
- Attention to detail and ability to manage multiple tasks simultaneously.
Skills
EDILog AnalysisSeeburger BISTicketing SystemsTransaction MonitoringTroubleshooting
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.