Education & Training Coordinator

Overview

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Training Coordinator in Anaheim, CA.

The Training Coordinator will assume an administrative and collaborative role in assisting and supporting the programs, financials, and data collection efforts of the Education & Training (ET) and Community Education & Outreach (CEOD) teams. Manage the current LMS (CAL) system, ensuring all trainings launch and are completed on a timely basis.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education:

• Associate's degree or equivalent work experience required.

Minimum Work Experience:

• A minimum of 1+ years of experience with training programs and managing multiple projects preferred, or 1 year of experience in an administrative support position.

Other Requirements:

• Ability to communicate effectively with internal employees.
• A flexible, energetic, positive team player with a commitment to providing high-quality instruction.
• Commitment to program excellence.
• Demonstrates keen attention to detail and produces high-quality work.
• Professional appearance and demeanor at all times.
• Strong PC skills: Microsoft 365, Internet, Canva, Google Forms, Asana.
• Must be able to handle and prioritize varied tasks simultaneously.
• Has a keen eye for design and creating learning content that is clear and engaging.
• Ability to organize and analyze data to measure compliance and training effectiveness
• This position may require travel to other sites and locations, so a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of the CA vehicle code are required.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook. Experience with electronic medical records may also be required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists.

• Support education presentations and programs by assisting with scheduling events on desired platforms, promoting events through mailing lists and community sites, handling registration for internal and external trainings/events, and providing technical assistance as needed.
• Coordinate data collection tools such as sign-in sheets and surveys and updates as needed.
• Reconcile all sign-in sheets and surveys on a monthly basis and maintain the electronic tracking of participants for CEOD and ET events.
• Provide administrative support for CEOD and ET depts, such as assisting with meetings, tracking attendance, reconciling financial transactions, and other tasks as needed.
• Create engaging monthly, quarterly, and annual dept reports to share status on dept deliverables and other information as requested.
• Maintain record keeping for CAL compliance and staff privileging/tracking procedures.
• Assist with the creation and delivery of employee training programs and maintaining relevant training materials and documentation
• Work with subject matter experts to enhance existing training material and improve learning outcomes. Updates existing training guides to ensure instructional integrity of all training materials.
• Works closely with all teams to ensure new updates and changes are communicated & implemented in a timely and effective manner.

Content Development

• Develops and/or edits a variety of training-related content: alerts, bulletins, intranet content, manuals, presentations, job aids, e-learning, etc.
• Updates/Maintains Learning website(s) with the latest documentation (information, process changes, etc.).
• Uses training templates, standards, and guidelines, and common methodology as defined by the Education & Training Team to ensure consistent deliverables across audiences and modules.
• Engages SMEs to ensure relevant learning. Adequately scopes, communicates, and plans for SME involvement to ensure accurate content design.
• Participates in quality assurance oversight related to all training deliverables.

Brand, Template, and Content Management

• Ensures all content produced by the Education & Training Team adheres to the team style guide.
• Maintains the Education & Training team’s training materials following team standard guidelines on the intranet.

Non-Essential Functions:

• Other duties as assigned

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Physical Requirement

Continually (every day)

Frequently (2-3 times

per week)

Occasionally (2-3 times

per month)

Rarely (less than one time

per month)

Never

Seeing

x

Hearing

x

Speaking

x

Standing/Walking

x

Stooping/Bending/Kneeling

x

Pushing/Pulling/Reaching

x

Fingering/Grasping

x

Driving

x

Lifting/carrying heavy items

x

Lifting Demands

Amount of Time

None

Up to 1/3

1/3 to 2/3

2/3 or More

Up to 10 pounds

x

Up to 25 pounds

x

Up to 50 pounds

x

Up to 75 pounds

x

Up to 100 pounds

x

More than 100 pounds

x

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
• Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

Disclosures

Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.

Minimum Salary Range

Maximum Salary Range