Employee Relations Officer - Hybrid

Testronic is a global leader in providing outsourced quality assurance services to the world’s top video game developers and publishers.

We are looking for a people-focused and empathetic Employee Relations Officer who can support our HR team and enhance the employee experience.

Responsibilities:

• Support employees and managers with workplace concerns and employee relations matters.

• Manage and help resolve employee issues, including grievances, conflicts, and disciplinary cases in line with company policies and labor regulations.

• Build positive relationships across teams and encourage open and effective communication.

• Partner with HR and leaders to improve employee engagement and workplace culture initiatives.

• Gather employee feedback through conversations, surveys, and other engagement activities.

• Identify trends, concerns, and opportunities to improve the employee experience.

• Ensure compliance with employment laws and internal policies.

• Maintain accurate documentation and records related to employee relations cases.

• Prepare reports and share insights with HR leadership when needed.

• Support training and awareness activities for managers and employees on employee relations topics and best practices.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• At least 4 years of experience in Employee Relations, HR Operations, or a similar HR role.

• Good understanding of labor laws and employment practices.

• Strong communication, interpersonal, and conflict-resolution skills.

• Ability to handle confidential and sensitive information professionally.

• Comfortable managing difficult conversations and finding balanced solutions.

• Proactive mindset with a practical and people-oriented approach.
• Amenable to work in shifting schedule.

• Strong English communication skills.

Benefits

• Professional growth in an international environment.
• Health insurance and other statutory benefits.
• Hybrid setup (3 days onsite at Mega Tower office).