Empower Support Administrator

LabAnswer is the leading laboratory informatics consultancy in North America. We work with “best in breed” Laboratory Informatics software products to provide total solutions for our biotech and pharmaceutical clients. LabAnswer is expert in architecting, configuring, deploying, validating and supporting laboratory systems. These systems include LIMS, CDS, Scientific Content Management Systems and Electronic Lab Notebooks.

As a LabAnswer consultant you will be exposed to the technologies and processes that many leading US companies utilize. We offer a generous compensation package consisting of salary, bonuses and benefits.

The Support and System Administrator position is based in Northern California and supports the end users with Chromatography Data Systems as well as other laboratory informatics products. The position will create and maintain necessary procedures, assist in the administration, configuration and end user support of the system as well as provide training to staff members. This position requires flexibility with changing priorities.

Job duties and responsibilities:

• Maintaining and supporting current CDS system
• End user issue support, troubleshooting, & resolution
• Provides assistance in the creation of maintenance release enhancements
• Provides end-to-end support for tickets requiring system change (requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution)
• Integrate instruments
• Conducts user-training sessions for users
• Performs entry and edit of all relevant static data
• Acts as liaison between internal laboratory users and vendor to address various system issues Evaluates product enhancements and capabilities, in addition to implementing upgrades as required

At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit www.labanswer.com to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.

Qualifications

• A qualified candidate will possess:
• Two years+ experience supporting laboratory systems in a pharmaceutical environment
• Experience with administration and/or support of Waters NuGenesis and/or Waters Empower
• Excellent verbal and written communication skills
• Demonstrated working understanding of laboratory operations and practices strong organizational and/or project management skills
• Ability to contribute to multiple projects for different business stakeholders
• Strong analytical and problem solving skills
• Must be able to work in Northern California. Ideal candidates will be willing and able to travel as required by role.

Education:

• Bachelor Degree in chemistry, biology or related discipline is preferred.

Additional Information

At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for excellent people to join our team, those who are looking to join a company for the long term. Our employees are team players and are the best at what they do. Please read our employee value proposition and philosophy statement at www.labanswer.com to see if you are the right match for Lab Answer.