Energy Manager

• Responsible for end-to-end delivery of customer value for OpenBlue solutions

• Customer Onboarding
  • Participate in customer kick-off and key deployment milestone calls
  • Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
  • Train end users on the OpenBlue customer value framework and success metrics to be measured
  • Share product training resources and technical support processes
  • Validate the completion of scope as per contract and customer needs
  • Provide customers with a guided product tour after delivery
• Adoption
  • Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners
  • Monitor product usage analytics and provide feedback to customers.
  • Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
• Advocacy (Build trust / transparency)
  • Review any open issues / technical support tickets with customers
  • Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed
  • Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed
  • Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.
  • Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers
• Retention and Growth
  • Ensure we are meeting customers’ definition of success
  • Identify other opportunities to provide value
  • Drive new business growth by earning favorable customer references

What we look for

Required

• Bachelor's degree in engineering, business, or a related field.
• 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
• Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results
• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels
• Strong track record in customer relationship management with enterprise customers
• Extremely organized project management skills to manage multiple customers in your portfolio
• Demonstrated ability to lead within a matrix organization
• Experience driving process improvements to enhance customer satisfaction
• Candidates must already have a work authorization that would permit them to work for Johnson Controls in the United Kingdom.

Preferred

• Experience with smart building software and/or energy management systems
• Certified Energy Manager® (CEM) certification (Association of Energy Engineers)
• Certified Measurement & Verification Professional (CMVP) certification

The role may include up to 10% travel