Enforcement Ambassador ( Non-Driving ) - Hamilton

Key Responsibilities

• Patrol assigned parking areas on foot to monitor for violations.
• Issue violations including improper parking, expired meters, and unauthorized use of designated spaces.
• Identify vehicles subject to towing and report accordingly.
• Accurately document violations including time, date, location, and vehicle information.
• Maintain real-time logs and reports of enforcement activity.
• Inspect assigned areas for safety hazards, cleanliness, and compliance with site standards.
• Report malfunctioning equipment, signage issues, or property damage.
• Monitor pedestrian areas to ensure safe vehicle-pedestrian interaction.
• Act as a visible, approachable presence for customer questions and support.
• Assist customers with parking-related inquiries in a professional and respectful manner.
• Escalate complex or confrontational situations to supervisors.
• Immediately report accidents, incidents, or unsafe conditions.
• Maintain consistent communication with Operations Manager or Shift Supervisor.
• Follow all safety protocols and site procedures.

Skills, Knowledge & Expertise

• Strong attention to detail and observation skills
• Ability to work independently
• Excellent customer service and communication skills
• Strong communication and conflict-resolution skills

• Must be at least 18 years of age
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

• Ability to bend, reach, and stoop when placing citations or inspecting areas
• Ability to work outdoors in varying weather conditions, including heat, rain, humidity, and sun exposure
• Ability to visually assess surroundings, read license plates, and identify violations at a distance
• Ability to handle light equipment (citation devices, radios, handheld units)

• Fully outdoor, on-foot role
• High visibility position with constant movement
• Typically confined to a single site or smaller geographic area

Benefits

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.