Posted 6 months ago
Engine Technical Advisor
TorontoRemoteFull-time
AI Summary
Acts as the primary contact for clients, handling routine and AOG events, triaging maintenance needs, and coordinating with maintenance facilities and vendors.
About this role
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary:
The Engine Technical Advisor is the primary contact for Clients and will handle their needs on routine, minor unscheduled and AOG events. The Engine Technical Advisor manages customer events utilizing the Product Line Specialist (PLS) to assist them in supporting events for which they need assistance.
Essential Duties and Responsibilities:
- Handling the event from start to finish with assistance, when necessary, as primary liaison support between relevant maintenance facilities, parts sourcing vendors, and the customer.
- Turning event over to the Product Line Specialist
- Must have a thorough understanding of the current contract, policies and procedures.
- Perform other responsibilities as assigned by Technical Services Management.
Desired Credentials:
Skills
Airframe And Powerplant RatingsAMSContract And Policy InterpretationInternational TravelLogbook ReviewMicrosoft ExcelMicrosoft PowerPointMicrosoft WordTroubleshootingVisual Inspection
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