Engineer Citrix & VMware VDI

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

• Ready to engineer, harden and run enterprise Citrix VDI environments that thousands of users rely on every day?
• Looking for a role where you can combine deep Citrix expertise, automation and problem-solving to make a real impact for customers?

Practical Information

Location: Sofia, Bulgaria| Work arrangement: Hybrid | Contract type: Full-time | Language requirements: Excellent English (C1 level), written and verbal

As our new Citrix Service Engineer, you will design, implement, upgrade, harden and manage customer VDI environments as part of our Managed Services. You will analyze and resolve complex issues in production environments where availability is critical, automate routine tasks, and keep documentation clear and accurate. Working closely with customers and their IT teams, you will optimize the end-user experience and meet agreed service levels.

Key Responsibilities

• Engineer, design, implement, upgrade and harden customer Citrix VDI environments
• Manage and resolve incidents, service requests and changes in line with SLA commitments
• Analyze, diagnose and resolve VDI issues, including performance tuning and user experience optimization
• Develop and troubleshoot workflows and blueprints, and automate routine tasks
• Set up and maintain monitoring and performance management tools
• Create and maintain well-structured technical documentation and change records
• Collaborate with customers and internal teams to deliver continuous service improvements

What we need to see from you

• Substantial experience delivering managed services for enterprise VDI environments
• Proven ability to engineer, implement, upgrade, harden and manage customer VDI environments
• Experience developing and troubleshooting workflows and blueprints
• Strong problem-solving skills in enterprise production environments where availability is critical
• A structured way of working and a high level of customer orientation, including meeting SLA requirements
• Strong communication skills, with the ability to explain technical matters clearly to customers and colleagues
• Excellent documentation skills
• Excellent command of English, written and spoken (C1 level)

Citrix Knowledge:

• Citrix Virtual Apps and Desktops: deployment, configuration and management of virtual desktops and applications
• Citrix StoreFront and Citrix Gateway: configuration and management of end-user access points
• Citrix Provisioning Services (PVS) and Machine Creation Services (MCS) for creating and managing virtual machines
• Troubleshooting and performance tuning to optimize the user experience
• Citrix User Profile Management and policy configuration
• Monitoring with Citrix Director (or comparable tools), including setup and maintenance

Infrastructure & Tooling:

• Solid understanding of TCP/IP, DNS, DHCP, VPN and firewall configurations for integrating VDI into the network
• Familiarity with load balancing (Citrix ADC / NetScaler) and network segmentation
• Experience automating tasks with PowerShell or Python
• Experience setting up and maintaining client management tools such as Ivanti Automation and Ivanti User Workspace Manager

Nice to have:

• VMware knowledge: vSphere (ESXi, vCenter), Horizon, vSAN and NSX
• Backup and disaster recovery experience (e.g., Veeam)
• Monitoring experience with VMware vRealize Operations
• Infrastructure as Code tools such as Terraform or Ansible
• Certifications such as VMware, Citrix, Windows or comparable

What we offer:

• 26 days of annual paid leave
• Paid Sabbatical Leave – one calendar month every 3 years, subject to achieving performance criteria
• Multisport card
• Private Health Insurance.
• Food vouchers - 40.90 EUR / month
• WFH / Transportation Allowance - 20.45 EUR / month
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Do great work from anywhere, but also visit the local office to deliver excellence in team relationships
• Lifelong education: A variety of training and development opportunities.

Job Function

Services
Accommodations