OVERVIEW
The Entertainment Keyholder is a junior manager at Level99, overseeing all entertainment operations to create a positive environment for Players and team members. They collaborate with entertainment and technical teams to maintain venue quality and can fill any entertainment role or act as Manager on Duty. A successful Keyholder is a proactive leader, coach, and guest advocate who embodies honesty, integrity, and humility.
RESPONSIBILITIES
Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue, ensuring compliance with relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
Prioritizes the players experience by anticipating needs and bringing timely suggestions to the Entertainment team
Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking in the team
Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
Leads team members through effective and efficient operational execution, including shift tasks, POS functions, hands-on guest service, and proper facilities upkeep
Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, driving immediate resolution to any deviation from standard
Assists with all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information, guiding the team to optimal performance
Assists with ensuring that labor and controllable costs stay consistently within guidelines set by the company
Executes best practice venue opening and closing and demonstrates excellent cash handling skills
Takes initiative, seeing what needs to be done and working with the Entertainment Management Team to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance
Other duties, as assigned
POSITION REQUIREMENTS
Highly organized with strong verbal and written communication skills and attention to detail
High integrity and professionalism
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation
A positive, joyful, upbeat and energetic attitude – leading by example
OTHER DESIRABLE SKILLS & EXPERIENCE
1+ years experience working as a leader/manager in high-volume entertainment or food & beverage business
Relevant Education: B.S. in Hospitality Management, or other related degree
CPR/AED/First Aid Certified
WORKING CONDITIONS
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Ability to work well under pressure in a fast paced, ever changing work environment
