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Level99 Entertainment

Posted 13 days ago

Open

Entertainment Keyholder

West HartfordOn-siteFull-time

AI Summary

The Entertainment Keyholder leads floor operations at a Level99 venue, acting as Manager on Duty to oversee shift execution, guest experience, safety, and team performance in a fast-paced entertainment environment.

About this role

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Level99 Corbin's Corner in West Hartford, CT - Coming Late Fall!

OVERVIEW

You set the standard for the Level99 experience. As a Keyholder, you’ll lead from the floor, take control of the shift, and step into the Manager on Duty role to keep the Venue running at a high level. You’ll work alongside the Team, make real-time decisions, and ensure every part of the operation stays on track. If you thrive in fast-paced environments, take accountability, and lead with confidence, this role is for you.

RESPONSIBILITIES

  • Act as Manager on Duty, owning shift execution and overall Venue performance
  • Lead the Team through active floor presence, real-time direction, and coaching
  • Maintain control of Guest experience, safety, and policy enforcement across the Venue
  • Oversee staffing, shift flow, and operational execution to ensure a high-quality experience
  • Maintain accountability for cash handling, POS systems, and overall operational accuracy
  • Support event execution and coordinate with internal Teams to ensure smooth delivery

    • MUST-HAVE SKILLS

  • Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
  • Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
  • Strong verbal communication skills and a natural ability to connect with people
  • Comfortable working under pressure in a fast-paced, ever-changing environment
  • Positive, upbeat, team-first attitude

    • OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

  • Minimum 1 year experience working as a leader of people in a high-volume entertainment and/or food & beverage business
  • Minimum 1 year experience as a keyholder in a previous position
  • Relevant Education: B.S. in Hospitality Management, or other related degree
  • CPR/AED/First Aid Certified

    • Skills

    Cash HandlingCPR/AED/First AidPOS Systems

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