Entry Level Support or Quality Assurance Analyst

Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities.

Support or Quality Assurance Analyst

We seek a talented analyst to join a strong technology team responsible for the implementation and support of high volume, high performance client facing applications. The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a growing office of an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.

Work Location:

Cleveland, Ohio

Essential Functions:

§Learn at least 2 client’s business processes and application implementation. Implementation may be Salesforce or some other product

§Support end users questions and issues via various communication channels including email, phone, and portals

§Determine root cause analysis of issues and help determine and implement solutions

§Make configuration changes to the application

§Create reports

§Develop and execute functional test cases

§Update project documentation

§Application release management responsibilities

Qualifications:

§Understanding of waterfall, agile, and iterative development methodologies

§Strong written and verbal communication skills

§Customer service skills

§Work well in teams

§Ability to learn new information quickly

§Technical aptitude

Qualifications

Minimum Qualifications:

- Bachelor’s degree in Management Information Systems or related field
- Authorized to work for any U.S. employer

-0-1 years of experience preferred or recent college graduates

Additional Information

EOE M/F/V/D
VEVRAA Federal Contractor