eSales Agent - Century BMW

eSales Agent - Century BMW

At Century BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.  The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.  

The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.   

Duties and Responsibilities: 
·       Respond to internet inquiries with courtesy, accuracy and professionalism. 
·       Promptly and accurately enter all customer inquiry data into the CRM. 
·       Generate sales appointments. 
·       Conduct phone surveys to assess customer preferences and quality of experience.
 ·       Effectively utilize lead management tools. 
·       Compile all necessary reports, forms and other documentation on a timely basis. 
·       Perform other job-related duties as assigned. 
·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. 

Qualifications:   
·       Excellent verbal and written communication skills. 
·       Strong MS Office Suite computer skills.
 ·       Ability to work independently and as part of a team in a fast-paced environment. 
·       Ability to work in call center environment. 
·       Strong organizational and time management skills.
 ·       Ability to read and comprehend rules, regulations, policies and procedures. 

Qualifications

Demonstrated automotive sales experience 
Experience in virtual/online selling
Outgoing, energetic, and passionate people 
Be transparent  
Take the high road  
Willingness to learn  
Take ownership   
Celebrate small successes  

Additional Information

Compensation range for this role:

$45,000 - $100,000 annually depending on performance 

Uncapped commission potential 
Health, Dental and Vision Insurance    
401k with 4% company match  
Paid vacation   
Access to leadership and personal development programs   
Casual dress code

All your information will be kept confidential according to EEO guidelines.