ETRM Support Analyst

ETRM Support Analyst

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

MET Group is represented in 21 countries: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, France, Germany, Hungary, Italy, Poland, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, The Netherlands, Turkey and Ukraine.

MET Group is present in 33 national energy markets and 44 international trading hubs. The Group has a significant end-consumer presence in Belgium, Croatia, Italy, Hungary, Romania, Slovakia, Spain, and The Netherlands.

MET Group has 1350+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of  Keppel Corporation*.

* Listed on the Singapore Exchange

Serve as a subject matter expert (SME) for the Endur ETRM system, providing hands-on support, analysis, and operational stability across the trading technology landscape.

The role ensures timely issue resolution, reliable End-of-Day (EoD) execution, and high-quality user support for Front Office, Product Control, Risk, and Operations teams — contributing directly to efficient and controlled trading activities.

• Investigate and resolve L1/L2 incidents and service requests
• Provide on-site support to Front Office, Product Control, and other stakeholders
• Analyse and troubleshoot complex ETRM-related issues
• Recommend and implement approved fixes or workarounds
• Collaborate with developers and project teams on sustainable solutions delivered as L3 or project work.
• Maintain documentation for end users
• Identify and propose performance and stability improvements
• Participate in testing, release validation, and post-implementation support

Qualifications

• 2–5 years experience supporting ETRM systems (Endur expertise required)
• Strong understanding of trade lifecycle processes (Front to Back)
• Hands-on experience with Endur configuration, workflows, and troubleshooting
• Basic familiarity with SQL, OpenJVS scripting, or other Endur integration tools is an advantage
• Excellent problem-solving and stakeholder communication skills

Additional Information

• Competitive remuneration
• Working in a dynamic international team
• High degree of responsibility and independence
• Friendly and modern working environment