Executive - Billing & Accounts Receivable

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Role Purpose

We are looking for a dynamic individual to join the finance team as Executive - Billing & Accounts Receivable. This role is focused on resolving customer billing inquiries and ensuring accurate accounts receivable management. It involves addressing billing issues, processing payments, and maintaining accurate customer records. By efficiently handling these tasks, the role helps enhance customer satisfaction, resolve discrepancies, and contribute to the company’s financial stability.

Key Responsibilities

• Managing customer payments, including processing credit card transactions, direct debits, and other payment methods.

• Updating customer account details, such as changes to billing addresses, contact information or payment methods.

• Notifying customers about billing-related information, including upcoming payments, changes in billing policies and other important updates.

• Ensuring thorough documentation of billing transactions, customer interactions, and the resolution of any issues or concerns.

• Ensuring that billing processes comply with relevant regulations, industry standards and company policies.

• Ensuring billing procedures are fully compliant with relevant regulations, industry standards, and internal company policies

• Coordinating with other departments to address customer concerns, streamline billing processes, and enhance the overall customer experience

Qualifications and Experience

• Bachelor’s degree in Finance / Accounting or partly qualified in a professional qualification such as CIMA / ACCA etc

• Minimum 1 year of experience in similar capacity

• Ability to manage a high-volume workload and meet tight deadlines

• Excellent organizational skills and attention to detail

• Ability to work as part of a team, as well as independently

• Fluency in English (Mandatory)

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members.As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.