Executive Housekeeper

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
Centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business Centre

Key Responsibilities

• Oversee the daily operations of the housekeeping department.
• Supervise, train, schedule, and evaluate housekeeping staff.
• Ensure guest rooms, public areas, and facilities meet cleanliness and presentation standards.
• Develop and implement cleaning procedures and quality control measures.
• Manage housekeeping budgets, expenses, and departmental resources.
• Monitor inventory of linens, cleaning supplies, guest amenities, and equipment.
• Coordinate with the Front Office, Maintenance, Laundry, and other departments to ensure efficient operations.
• Handle guest complaints and special requests promptly and professionally.
• Ensure compliance with health, safety, sanitation, and environmental regulations.
• Conduct regular inspections of rooms and public areas.
• Maintain records of staff attendance, inventory, inspections, and maintenance requests.
• Assist in preparing departmental reports and performance metrics.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field (preferred).
• 7–10 years of housekeeping experience and managerial experience.
• Strong knowledge of housekeeping operations, cleaning techniques, and industry standards.
• Experience with property management systems (PMS) and housekeeping management software is an advantage