Executive Lounge Agent

Welcome and assist Executive Lounge guests, providing personalized and professional Front Office service.

Handle guest inquiries, requests, complaints, and follow-ups promptly and professionally.

Assist VIP and loyalty guests with check-in, check-out, hotel information, and other Front Office services.

Coordinate with Front Office and other hotel departments to ensure seamless guest service.

Monitor and follow up on VIP arrivals, special requests, guest preferences, and amenities.

Maintain accurate guest records, preferences, and daily operational information.

Ensure the Executive Lounge is clean, organized, well-presented, and maintained according to hotel standards.

Assist with VIP recognition, special occasions, and guest engagement activities.

Maintain a high level of guest satisfaction and uphold hotel service standards.

Follow all Front Office, security, environmental, health, and safety policies and procedures.

Maintain professional grooming, appearance, and communication standards at all times.

Perform other duties as assigned by the Executive Lounge Supervisor or Front Office Management.