Expert Consumer Products- Telco Payments

Title: Expert Consumer Products - Telco Payments
Grade Level: L2
Location: Islamabad
Company: JazzCash

Shape the payment products millions use every day
At JazzCash, digital financial services are more than transactions. They are the foundation that enables millions of people and businesses to pay, send, save and access financial services every day.

As Expert Consumer Products – Telco Payments, you will manage and grow the Loads & Packages portfolio along with Digital Accounts within the Consumer Products team. You will execute the product roadmap, optimize existing offerings and introduce new initiatives that drive customer acquisition, engagement and revenue growth.

Reporting directly to the Manager Consumer Products, Digital Financial Services, you will monitor product performance, spot opportunities for enhancement and work with internal teams and external partners on integrations, UATs and product enhancements, driving growth, operational excellence and innovation across our core financial products.

What you'll own

• Own the product strategy and roadmap for Loads & Packages and Digital Accounts, defining the value proposition and growth levers to deliver business objectives.
• Drive customer acquisition, engagement, retention and revenue expansion across the portfolio, including lifecycle initiatives for Digital Accounts.
• Manage and optimize product offerings, including pricing, bundles and account features, to strengthen the customer value proposition.
• Identify growth opportunities through data analysis, customer insights, market research and competitive analysis to scale adoption and usage.
• Monitor product performance, usage trends and KPIs to spot gaps and drive continuous improvement.
• Oversee day-to-day operations such as pricing updates, configurations, reconciliations and reporting, while identifying automation opportunities to reduce manual effort.
• Work with technology, finance, marketing, customer experience, product development and telco partners to deliver integrations, UATs and enhancements, and to resolve issues, complaints and escalations quickly.

• Provide data-driven insights to support management decisions and business cases.
  

What success looks like

• Loads & Packages and Digital Accounts grow in customer acquisition, engagement, retention and revenue.
• The product roadmap is delivered on time and stays aligned with business and growth strategy.
• Pricing, bundles and account features deliver stronger value to customers.
• Operations run smoothly, with automation reducing manual effort.
• Integrations, UATs and enhancements are delivered seamlessly with internal teams and partners.
• Management decisions are backed by clear, data-driven insights.
  

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

You may be a strong fit if you

• Bring 2-4 years of product management experience, preferably in Telecom, Fintech or digital financial services.
• Hold a Bachelor's in Business Management (a Master's is a plus).
• Understand Mobile Top ups / Loads & Packages and Digital Wallets/Accounts, with hands-on experience in product operations and lifecycle.
• Get excited by numbers and data analysis, and use insights to drive decisions, with advanced Excel and PowerPoint skills.
• Have knowledge and hands-on experience of AI, and experience in automation or process optimization (a strong advantage).
• Collaborate well across teams, and engage and influence stakeholders for product growth.
• Bring a digital and growth mindset focused on customer experience and innovation, with strong problem-solving skills and the ability to manage multiple priorities.

Benefits

Why Join JazzCash?

JazzCash is Pakistan's leading mobile financial services platform, part of the JazzWorld group, giving tens of millions of people their first real access to digital financial services - from payments and savings to credit and merchant solutions.

Here, you will build the technology backbone behind a platform that moves money for a meaningful share of Pakistan's population - turning technical decisions into real financial inclusion at national scale.

You will not just keep the platform running. You will build what JazzCash becomes next - product by product, system by system.

Build. Secure. Scale.

As part of the JazzWorld group, a certified Top Employer, JazzCash reflects workplace standards benchmarked against leading global organizations. Our core values - Customer Obsession, Truthful, Innovation, Collaboration and Entrepreneurial - shape how we think, decide and lead.

Apply by: 15th October 2026