Export Customer Service Administrator - 12 month FTC

Role Overview

Join a Global Business Supporting International Trade

Are you an organised administrator who enjoys working in a fast-paced, international environment?

Genus is looking for an experienced customer services professional or administrator to join our Export Customer Services team on a 15-month fixed-term maternity cover contract.

This is an exciting opportunity to play a key role in supporting global customers and distributors, coordinating international shipments, preparing export documentation, and ensuring products reach markets around the world efficiently and compliantly.

You'll work closely with colleagues, distributors, freight partners, and export specialists while developing valuable experience in international logistics and export administration.

Full training will be provided where needed, making this a great opportunity for someone looking to build or expand their career in customer service, administration, export operations, or logistics.

• This is a hybrid role based out of our Nantwich Office, once training is complete, with 2 days per week in the office
• The proposed start date is Jan 2027 and is a 12 month fixed term contract with potential to extend
• The fixed salary is 28k

Essential duties and responsibilities

Customer & Distributor Support

• Act as a primary contact for distributor, affiliate, and sales manager enquiries
• Resolve customer enquiries and complaints or escalate where necessary
• Provide administrative and operational support to international distributors and managers

Order Processing

• Process semen orders accurately and efficiently
• Check stock availability and regional bull allocations
• Complete order forms and enter order information into Genus One (ERP system)
• Generate packing requests and final invoices

Export Documentation

• Prepare export certification and supporting documentation, including:
• Export Health Certificates
• Shipment documentation
• Customs documentation and supporting paperwork
• Manage certification exceptions and compliance requirements

Logistics & Freight Coordination

• Arrange flight bookings and shipment collections through approved freight forwarders
• Review freight charges and shipment rates
• Track shipments through to their final destination
• Communicate Air Waybill (AWB) references and completed documentation to distributors and affiliates

Reporting

• Produce and distribute monthly stock reports to designated markets

Requirements

Essential

• Strong computer literacy
• Excel or order software or CRM experience
• Strong organisational and time management skills
• Ability to effectively manage multiple priorities
• High level of accuracy and attention to detail, particularly when preparing and checking export documentation
• Ability to work to deadlines while maintaining accuracy and service quality
• Excellent written communication skills with customers and colleagues across multiple countries and cultures

Desirable

Experience in one or more of the following areas:

• Customer service
• Order processing
• Export administration - However training will be provided
• International logistics or shipping documentation - However training will be provided

Benefits Overview

• Performance related bonus (Commission)
• 25 days holidays + Bank Holidays
• Pension
• Health Cash back scheme
• Employee Assistance Program
• Employee share plan
• Flexible Working Policy (Where appropriate/practicable)
• Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
• Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)