Facilities Services Contracts Manager

About the Role

As Facilities Services Contracts Manager you are responsible for implementing all critical and non critical environment site services contracts within the data centre. Examples of critical services are Facilities Management services and Specialist Services contracts such as DRUPs, UPS, CRACS, STSs, chillers, physical security, all operational supplier OPEX with operational budget reporting, PPM and Reactive performance etc. Noncritical services are technical and non technical cleaning, cross connects, deliveries, smart hands and eyes, catering, and landscaping. The Facilities Services Contracts Manager supports the operations team with tools to manage the critical site services, such as contracts, performance evaluations, tendering exercises and acts as escalation point of contact if required. You will also ensure that everyone working on site, is aware and abiding by the procurement policies and guidelines.


Key Responsibilities:

• Ensuring all service provider contracts include requirements for maintaining both critical and noncritical assets.

• Enforcing adherence to Health and Safety statutory requirements, aligned with both corporate and local policies.

• Overseeing that all site activities comply with procurement policies and guidelines.

• Leading the tendering and negotiation process to secure the best price/quality balance for services.

• Responsible for procuring all critical and noncritical services (with 30+ providers) and coordinating noncritical services.

• Managing and maintaining all documentation related to noncritical service providers, requiring strong organisational skills.

• Managing and maintaining all documentation related to noncritical service providers, requiring strong organisational skills.

• Supporting the Operations team in holding vendors accountable to these KPIs and SLAs.
  
  

About you

You’re a commercially astute and highly organised contracts professional with strong experience managing complex facilities and service contracts within operational environments. You understand the importance of balancing service quality, cost, compliance, and operational resilience, and you’re confident managing both critical and non-critical suppliers through tendering, negotiation, contract management, and ongoing performance reviews.

You build strong relationships with internal teams and external service providers, setting clear expectations through KPIs and SLAs and holding suppliers accountable for delivery. With a strong understanding of procurement processes, Health & Safety requirements, and commercial governance, you ensure contracts and services remain compliant, competitive, and aligned with operational needs. Proactive, detail-focused, and confident in negotiation, you work collaboratively with Operations and Project teams to resolve issues, manage risk, and continuously improve supplier performance.


Key Requirements:

• Deep understanding of contract requirements for both critical and noncritical assets.

• Knowledge of Health and Safety statutory requirements and ability to enforce compliance with corporate and local policies.

• Expertise in tendering, negotiating, and securing contracts that balance quality and cost.

• Strong organisational skills for managing documentation and service provider records.

• Skills in supporting teams to hold vendors accountable and conducting regular performance evaluations.

• Excellent communication skills for interacting with internal teams and external service providers.

• Ability to work effectively across groups, including operations, management, and project teams.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.