FBS Workforce Specialist II

The Workforce Insights Consultant partners with Workforce Architects, HR partners, and business leaders to provide workforce analytics, measurement, and insights that enable informed talent and workforce decisions. This role supports workforce strategy initiatives through data analysis, forecasting, and evidence-based recommendations, helping stakeholders understand workforce trends, skills needs, and organizational impacts. The successful candidate combines analytical expertise with strong consulting and communication skills, translating workforce data into actionable insights that support business objectives. Working collaboratively across HR, Finance, and business teams, the Workforce Insights Consultant helps ensure workforce decisions are supported by reliable data, meaningful metrics, and measurable outcomes.

Requirements

Total Work Experience: Minimum Required: 1-3

English Proficiency: Minimum Required: Fluent

Experience Requirements

3-5 years experience within a Workforce Management role required. 4 years contact center experience preferred. 3 years demonstrated forecasting experience preferred.

Education Requirements

High school diploma or equivalent required. Bachelor's degree preferred.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.