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Daniels Health

Posted 3 days ago

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Field Operations Manager

ClevelandHybridFull-time

AI Summary

Manages a team of field service technicians across hospital sites, coordinating installations, schedules, and inventory while ensuring service quality, safety, and regulatory compliance.

About this role

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges, and delivering exceptional service to hospital partners across the greater Cleveland area. You’ll play a key role in ensuring our service model runs smoothly, safely, and efficiently—supporting frontline staff and improving patient environments. This is a non-sales, non-engineering leadership role focused on service excellence and team management.

What You’ll Do:

  • Lead and support a team of 15 Field Service Technicians across many hospital sites.
  • Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.
  • Train hospital staff and internal teams on product use, safety, and compliance.
  • Conduct audits, monitor service quality, and drive continuous improvement.
  • Build strong relationships with hospital personnel and attend facility meetings.
  • Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.
  • Maintain accurate records and ensure regulatory compliance.
  • Collaborate with Sales and Regional Operations to support account growth and retention.

    • Must-Have Qualifications:

  • Bachelor’s degree or equivalent experience.
  • 5+ years of leadership experience in a service-related industry (healthcare preferred).
  • Strong communication, project management, and customer service skills.
  • Experience managing teams, budgets, and operational KPIs.
  • COVID-19 vaccination required.

    • Nice-to-Have Qualifications:

  • Experience working in hospital environments or with healthcare clients.
  • Familiarity with regulatory standards and safety protocols.
  • Comfort using service tracking tools and reporting systems.

    • Physical Requirements:

  • Lift up to 40 lbs and push/pull up to 500 lbs.
  • Walk up to 2+ miles per day and navigate staircases.
  • Work in hospital environments and occasionally outdoors.

    • Why You’ll Love Working Here:

  • Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
  • 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
  • Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
  • Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal
  • Permanent Role: Permanent, full-time, field-based role requiring on-site presence at hospital sites across the state of Ohio; this position is hybrid. Standard Monday–Friday schedule (typically 8 AM–5 PM) with flexibility required when servicing hospitals or traveling.
  • Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare

    • Skills

    Budget ManagementHospital EnvironmentsInventory CoordinationKPI MonitoringPerformance ReviewsProject ManagementRegulatory ComplianceReporting SystemsSafety ProtocolsService Tracking Tools

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