Field Service Engineer

Role Overview:
The Field Service Engineer will play a key role in providing technical support, maintenance, and optimization for high-performance pharmaceutical packaging machinery. This position involves both on-site and remote service activities, ensuring equipment reliability, customer satisfaction, and operational excellence across the region.

Key Responsibilities:

• Perform on-site service activities, including preventive maintenance, troubleshooting, machine overhauls, and performance optimization.
• Support assembly, testing, and Factory Acceptance Tests (FAT) of new machines at global manufacturing sites.
• Oversee installation, commissioning, and Site Acceptance Tests (SAT) at customer facilities, including user training and technical documentation updates.
• Provide remote and on-site technical support to assist customers in resolving operational and performance issues.
• Collaborate closely with engineering and manufacturing teams to resolve complex technical challenges and identify root causes.
• Recommend and implement technical upgrades, modifications, and modernization solutions to enhance equipment performance and efficiency.
• Prepare necessary tools, spare parts, and documentation before site visits to ensure smooth and efficient service delivery.
• Maintain detailed service reports outlining activities performed, outstanding issues, and proposed actions.
• Follow up on unresolved matters to ensure full customer satisfaction and completion of service commitments.
• Contribute to continuous improvement initiatives within the service department.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Mechatronics, Mechanical, or Electrical Engineering.
• 4–6 years of experience in field service or maintenance within the pharmaceutical or packaging machinery industry.
• Solid hands-on experience with PLC and HMI systems (Rockwell, Siemens, Schneider, Elau, or Rexroth).
• Strong problem-solving, diagnostic, and communication skills.
• Proficient in English (spoken and written); Chinese language skills are an advantage.
• Excellent customer service mindset and ability to work independently under minimal supervision.
• Willingness to travel up to 50% across Southeast Asia and internationally as required.