Field Service Engineer, EMEA (UK / Germany)

**This role is open to both UK (London/Cambridge/Oxford) and Germany (Frankfurt/Berlin/Munich)**

Role Description

The Field Service Engineer is a key member of a collaborative team, providing technical support to both customers and internal teams while helping drive the development of our first-generation instrument. This field-based, customer-facing role offers a unique blend of hands-on support and direct involvement in R&D efforts. In close partnership with the R&D team, this engineer contributes to the design and improvement of the instrument’s fluidics and microscopy components. The role also plays a vital part in ensuring customer satisfaction through responsive field service, technical investigations, and ongoing enhancements to our in-situ sequencing platform, which enables sub-cellular resolution 3D imaging. This position offers the opportunity to join a fast-growing company in the emerging field of spatial biology, with strong potential for impact and career growth.

Key Responsibilities

• Troubleshoot, diagnose, and resolve complex instrument issues, minimizing downtimeand improving overall system reliability.

• Contribute tofieldservice-relatedprocesses andprocedures toquickly troubleshoot,repair, andmaintaininstrumentswith good documentation practices.

• Maintainaccuraterecords of field service activities, customer communication, and equipment maintenanceto supportexpected targets.

• Proactivelyidentifyopportunities for service contract renewals,instrument sales or upgradesand communicate them to theappropriateAreaSalesManager.

• Maintain regular communication with customers and internal partners ensuring resolutionofsupport tickets and field dispatchesthatultimatelyleadtohigh levelsofcustomer satisfactionand instrumentreliability. 

• Work with R&D to test new hardware and software designsthat lead to improvements in reliability and performance

• Providequalityfeedback anddesignsuggestions for ongoing product improvement.

• Perform installations,calibrations,maintenanceand repairsfor instruments atcustomer sitesand internal locationsof high quality andin a timely manner.

• Ability to manage service calls and associated travel throughout EMEA and occasionally to the US.

• Stay current onadvancements in serviceand supportof instrumentationtoidentifyopportunities for innovation and improvement.

Qualifications

• B.S. in engineering,scienceor relatedfields.

• 5+ years supporting capital equipment in the research or clinical fields.

• Experience in the alignment and troubleshooting ofmicroscopes,automated fluidics,roboticsorrelatedscientific instruments.  

• Comfortable working with individuals at varying skill levels and backgrounds adapting communication style and content as needed.

• Excellent organizational skills with the ability to work independently,prioritizeand multi-task to execute effectively and meet deadlines.

• Strong Windows operating systemand MicrosoftOfficeknowledge

• Strong electro-mechanical skills

• Flourishes in a highly dynamic and small company environment

• Must be comfortable speaking to a group in a training setting, proficiency in verbal and written English is required

• Experience inHubSpotCRMand TeamViewerpreferred

• Travel expectedup to 80% of the time

**This role is open to both UK (London/Cambridge/Oxford) and Germany (Frankfurt/Berlin/Munich)**

Why Stellaromics?

• Innovative Technology: Be part of a company at the cutting edge of spatial biology and genomics, revolutionizing the way researchers understand biology.
• Impactful Role: You will have a significant impact on the department and the future of the company.
• Collaborative Environment: Work with a talented, passionate team in a culture that values creativity, innovation, and teamwork.
• Career Growth: As a high-growth company, we offer significant opportunities for professional development and career advancement.

Compensation

An attractive compensation and benefits package based on market pay data will be commensurate with candidate skills, qualifications, and experience.

If you are interested in becoming part of a growing team energized by limitless possibilities, please submit your resume for consideration. To learn more about Stellaromics and our technology, please visit our website at www.stellaromics.com.

Stellaromics is an Equal Opportunity Employer striving to build an inclusive and diverse workplace culture.

Spun out of Stanford and MIT, Stellaromics is an innovative biotech startup founded in 2022 and located in Boston, MA. Our pioneering proprietary technology helps researchers and clinicians create comprehen