Field Service Engineer (On-site Customer Support) -Hsinchu

Field Service Engineer (On-site Customer Support) -Hsinchu

At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level.

• Responsible for the daily analysis and maintenance of MBMW (Multi-Beam Mask Writer) equipment at the customer site to ensure maximum tool uptime and stability.
• Perform daily system and facility checks, as well as routine preventive maintenance tasks.
• Troubleshoot and recover tools in case of system errors or incidents, based on a morning/afternoon rotational shift and on-call support schedule.
• Carry out preventive maintenance (PM), including troubleshooting and part replacement.
• Operate, calibrate, and optimize MBMW performance.
• Support tool installation across all phases, including coordination, testing, and acceptance.
• Responsible for task documentation, and for creating and updating service records in the company's ticketing system.

Qualifications

•Minimum 2 years of relevant work experience with a background in electrical engineering, mechanical engineering, physics, or a related field.
•Familiarity with vacuum systems or high-voltage systems is a strong advantage.
• You have very good knowledge of English, written and spoken.
• Able to understand and analyze complex technical content and present it clearly and logically.
•Resilient under pressure, capable of working independently, and a strong team player.
• Well organized, assertive and a likeable team member who is eager to continuously improve the use of interpersonal skills.
• Making informed decisions in stress situations while remaining resilient.
• Flexible working arrangements and rotational shifts is not cumbersome.
• Vendor experience with customers in the semiconductor industry is beneficial
• Willingness to work in a clean room.

Additional Information

What you can look forward to:

• Career & Development: Exciting opportunities to grow professionally and personally - in an international environment
• Team Culture: Dynamic, collegial and open to new ideas - together we are writing the future
• Health & well-being: Annual health check-up & company-paid group insurance - support for your health
• Travel: Possibility to travel to Austria for technical training - multicultural insights broadening your career prospects
• Salary Package: Competitive salary package incl. vacation allowance & fully paid sick leave - we care about each other
• Bonus program: All employees benefit from our success - together we achieve more
• Catering: Monthly snack-sharing day

No matter where you are from, how you live, what you believe in - we look forward to receiving your application! What counts for us is the person, not the label. That's why we welcome your unique perspective.

We are committed to equal opportunities and want all applications to be assessed with an open mind. You are welcome to remove your personal information such as age, origin etc. from your CV. We don't need a photo either. This way we can concentrate on the essentials: your qualifications and experience!